Greetings From San Diego (and a Cyber Monday update)
Hi Gang and howdy from San Diego — I’m here for my sold-out “Shoot Like a Pro” seminar here at the Convention Center where I’m hoping I’ll get to meet some of you who read my blog in person here today. I love this town (plus the awesome Alan Hess and his wife Nadra took us to dinner last night at Slader’s 50/50— a great welcome to a great town). :)
Whew! What a crazy day we had yesterday on Cyber Monday
We had some great triumphs yesterday as incredible numbers of new folks joined with us at Kelby Training and NAPP, which is awesome, but at the same time, our phone lines and web sites were crushed, so not everybody got through. By the way, why is the rep in the photo above holding her mic? Nobody knows, but they all do it. I think it’s a nervous habit.
We had carefully planned, staffed and prepared for yesterday…
but you just never know how crazy things are going to get, and apparently “crazy crazy” wasn’t on our list of possibilities. It was totally nuts, but in a good way. Well, for the most part. We had some serious email glitches where some folks didn’t any emails about our deals (so they’re mad), but then a few folks got literally buried in emails from us (they’re mad), which totally stinks [I am so sorry about that]. We all had steam coming out of our ears trying to figure out how and why it happened, but it definitely made for a stressful day for everybody involved. My apologies to anybody who missed out, or got “over-notified” (how’s that for a coining a new phrase?).
Anyway, if you couldn’t get through on the phones yesterday…
… if you call our customer service department today at 1-800-738-8513 or 813-433-5000 and they will honor the deals from yesterday (but just for today and just for folks who couldn’t’ get through by phone, or tried to order online while our site was slammed, which was most of the day).
Thanks to everyone who took advantage of our deals, and to everyone who couldn’t get through (or struggled to get their order in online) I hope we get the chance to make it right for you today. Thanks for your patience; your support; for hanging in there with us through another crazy Cyber Monday, and welcome to the Kelby Training community — it’s going to be an amazing 2014!
P.S. If you’re at my San Diego seminar today, make sure you come up and say “hi” — I love meeting people who read this blog in person. :)