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  • Category Archives Misc

    I know it's Pimpy Thursday, but today is Veterans Day in the US, and I wanted to take a moment to honor and thank the men and women who have served in our country's military, and who fought to defend the very freedoms we enjoy today. America owes you a debt of gratitude for your service and sacrifice, and I just wanted to join in with a heartfelt thanks..

    My post last Friday about US Airways pulling my 81,000+ frequent flyer miles and the ensuing customer service disaster (link) got a lot more attention that I had ever expected. The story circulated around Twitter, Facebook, and even wound up at a number of blogs (including the mega-popular "Consumerist" blog). Since then, three big things have happened: (1) 358 people had posted comments with their own US Airways customer service nightmare stories. (2) On Friday, a number of US Airways representatives had contacted me by email, via Twitter (as seen above), and they even telephoned my office. I'm currently working with US Airways Director of Customer Loyalty & Marketing Programs who has offered to reinstate my miles, and credit me for the flights that didn't get credited, which is more than fair, since after all, it was my fault. >> Note: the first US…

    This has nothing to do with photography, or Photoshop, so you can just skip it if you'd like, but it has everything to do with how not to treat your customers, and how US Airways, whom I didn't think could afford to lose another customer, just lost me as one. An offer that's easy to refuse It started when I got an email from US Airways letting me know that the 81,000+ miles I had accrued as part of their "Dividend Miles" frequent flyer program had expired because I hadn't flown US Airways since 2008. In the email, they offered me three ways to get my miles back: (1) Pay $300 (2) Get a US Airways VISA card (3) Pay for a First Class Ticket on US Airways Basically, they gave me three options---which all favor US Airways---for me to get my miles back.…

    Yanik, over at Yanik's Photo School has put together a plan to help raise $3,000 this month to help save gulf wildlife affected by the oil spill through a fund raiser for the National Wildlife Foundation (NWF). Here's how Yanik describes the plan: "I've created dynamic series of cool photography designs and launched my Zazzle store! Until the end of August, 100% of the profits made by the purchase of any of these products will be donated to NWF! My objective is to raise $3000 by the end of the month but to do that I need the help [of your readers]." Here's a link (Here's the link to my blog post explaining the fund raiser in detail: http://yanikphotoschool.com/personal/how-y) to the products (shown above), and for more details, follow this link (http://yanikphotoschool.com/personal/how-you-can-help-the-gulf-oil-spill-wildlife/) to Yanik's blog where he explains the fund raiser in greater detail. :-)

    Hi Gang: Earlier this week I saw some comments that you're posting comments but they're not getting through. I don't moderate my comments----if you write them, they go live immediately, unless my blog's built-in Spam filter thinks it's spam. It will usually mark it as spam if you include more than one link in your comment, or if you use the word Viagra. ;-) Anyway, for some reason, it's been blocking all sorts of comments in the past week, so I went back through all the thousands of spam comments I get in a week (over 240 pages worth), and I found a bunch of comments that you guys posted but got marked as spam. First, I'm so sorry they were delayed, and we're checking on the problem, and how to fix it. Secondly, thanks to everyone who commented. There were lots of great…

    Hey gang, Brad here filling in for Scott again.  He's down in Ft. Lauderdale today, kicking off the new and improved Lightroom LIVE Tour, so he wanted me to let you know that today is "No-Blog Monday" since he's been busy prepping for that. But... I did want to share something with you that I got from last week's guest blogger, John Wright. He was so thankful for the response his blog got that he emailed me to say this... "For what it's worth I'd like to send a really heartfelt 'thank you' to all your readers who responded so generously and positively to my post. The reach of Scott's blog is vast and to think that my words may have resonated so positively with so many photographers and readers is incredible. To hear of people who are about to shoot jobs like John…

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