OK, We Totally Got Crushed on Cyber Monday
It’s a blessing and a curse — we had the biggest single sales day in the history of our company (yay!!!), but at the same time, having all that took down our network, half of our sites, our customer service phone lines, and well…you name it. It was off-the-chains (whatever that means. I hear kids say that).
If you couldn’t get through to us for any reason yesterday….
…we will still gladly honor any of our Cyber Monday deals today (see yesterday’s post for a listing).
Although I’m making a joke (to keep from crying…)
We take our customer service commitment very seriously, and although we thought we were fully prepared to tackle the Cyber Monday crunch, it went way beyond our wildest dreams and we were digging ourselves out all day (until late into the night). Thanks to everyone who took advantage of our deals, and to everyone who couldn’t get through (or struggled to get their order in online) I hope we get the chance to make it right for you today. Thanks for your patience, your support, and for hanging in there with us.